YOUR PRIVACY IS IMPORTANT TO US.
Effective as of August 2024

All information described in this Privacy Policy is processed by refare ("refare", "we", "us", or "our") as data controller. This Privacy Policy describes our practices related to the use, storage, and disclosure of personal information we collect from or about you when you interact with us in the course of our providing commercial air travel negotiations services, ancillary services, or other services provided by us, including when you use our website refare.ai ("Website"). The manner in which we process information depends on the type of information and purpose for processing and may include collection, organization, storage, alteration, retrieval, consultation, disclosure, restriction, erasure, or destruction.

Refare reserves the right to modify this Privacy Policy at any time and without prior notice. We will post any changes to our Website. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

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When you provide information to us about your travel companions or other individuals (if, for example, you have arranged to make a booking on their behalf), you confirm to us that you have obtained their authorization to provide us their information and their consent to your use of their information in accordance with this Privacy Policy. If you cannot make these confirmations, you must not provide us with any personal information about these individuals.

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Information about you and how we use it

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We may collect and receive information from you, including when you:

• Use or access our Website, such as when you register, create, or modify your information during the course of a booking negotiation, even if you do not complete the data entry process;

• Through cookies and other tracking technologies on our Website.

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Information related to a flight booking or purchase of our products or services, whether provided online, over the phone, or otherwise, and whether bought privately or through your employer or company including:

• your name and title;

• your contact details, such as postal address, telephone numbers, and email address;

• your national ID, in certain circumstances;

• your flight, boarding and other ticketing information

• your billing and transaction information such as credit/debit card type and number(s), corporate forms of payment, and related data including associated billing address, and expiration date(s);

• travel companions’ personal information;

• any employer or company information associated with your booking;

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We use this information to:

• provide assistance with bookings assignments including where relevant for our corporate travel program customers, in cooperation with their corporate travel managers;

• take your payment and make any refunds or credits and send any confirmations;

• manage and administer our services and business, including performing our record-keeping requirements;

• confirm your identity and to prevent fraud;

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We use this information because:

• it is necessary to enter into or to perform a contract with you to provide flight negotiations or other products or services;

• it is necessary to comply with applicable law and regulations, such as those related to identity verification;

• we have a legitimate business interest, for example, in assisting you with negotiating your bookings, managing and administering our business and protecting it from fraud, improving and promoting our service and better understanding how customers use it, ensuring that our technical systems operate properly, protecting against risks to customers.​​

• we need your information to perform our services for you, such as payment details. If you do not provide this information, we may not be able to enter into or perform the contract or provide the services.